Would you Complete our Survey?
At Clutha Health First, we want everyone to get the best possible care.
We ask any patient that has been treated or has visited any of our services recently to complete the relevant survey, and/or give us feedback. You can access our survey by clicking here. Alternatively, if you are unable to complete this online, please make contact with us on 419 0500 so we can send you a copy in the mail. All your responses are completely anonymous.
By completing our survey it will help us to improve our services and provide positive feedback to staff when it is given.
Is the Survey the same as a Complaint? No. Completing our survey is not the same as making a complaint. If you wish to make a complaint or need a patient advocate to help you make a complaint, please click here to view the information about making a complaint.
Thank you for your time.
About Clutha Health First
Clutha Health First is a community owned integrated Hospital and Health Centre based in Balclutha, 60 minutes south of Dunedin in the South Island of New Zealand. The Clutha District with a population of 17,000 is served by Clutha Health First, the only acute hospital in Balclutha.
The Health Centre incorporates the Hospital as well as a large General Practice Group. We are located in the middle of town and a large Rest Home is located next door.
Within our facility there are 15 Inpatient beds which provide a wide variety of acute medical, stabilisation, resuscitation and rehabilitation services, together with a specialised palliative care/family room.
We also have a wide range of Community Services, an Outpatient Department and a primary Maternity Centre.
Emergency cases are handled via the General Practitioners with support of the hospital based Medical Officers. Specialists from Dunedin Hospital visit regularly, minimising the need for patients to travel to Dunedin for some services. In the outlying areas Lawrence, Milton, Owaka and Tapanui have resident doctors and medical centres which service their communities.
With approximately 100 staff in the Clutha Health First facility, we can offer a wide variety of roles within a friendly team environment.
Carparking at Clutha Health First
Clutha Health First provides access to public parking facilities at the main entrance of our facility for our patients and visitors.
We have a total of 17 car parks, two disabled parks and one 5 minute parking position. The latter is to be used for patient drop off. Occasionally the car park is full, in which case parking is available in the public car park located next to RD1 on Charlotte Street.
Parking at CHF is restricted for use by patients and clients visiting the centre.
To allow us to provide the best experience for our patients and visitors, we ask that once this visit is completed, cars should be relocated.
3-7 Charlotte Street
Phone: 03 419 0500
Fax: 03 419 0501
Opening and Visiting Hours
Inpatient Ward Visiting:
2pm - 8pm daily. If you need to visit outside of these hours, please call 419 0550 prior to discuss this with the patients Nurse.
Maternity Ward Visiting:
2pm - 5pm daily. Partners and immediate family have no restriction on these visiting times.
General Practice Hours:
Doors open, and telephone appointments are taken from 8.30am Monday - Friday.
Consultations start from 9.00 am.
Evening clinics from 6.00pm - 9.00pm.
Urgent clinics from 9.00am - 6.00pm.
Outside of the hours above, patient access is through our triage service by phoning 419 0500.