Covid-19: Moving to Level 2 and what this means for your Local Health Services
Like most kiwi’s we are delighted with the prospect of a return to normal life in the near future.
Although we are not yet out of the woods the restrictions we have been working under have eased a little and we are beginning to deliver some of our regular services. How we deliver them will continue to be different for a while longer yet as we need to continue to ensure that we keep our patients, visitors and staff safe.
Please be patient with us as we take some early steps towards business as usual. For the next couple of weeks please note the following:
- All external doors will remain locked and patients will continue to report to main reception doors for screening prior to entering the building – please use the intercom on the wall.
- Our waiting areas will have a maximum occupancy, if this is reached you may be asked to wait outside for a short while until a staff member phones or collects you.
- Physical distancing continues at 2 metres in waiting areas and from other member of the public.
- Our Inpatient and Maternity visitor policies remain unchanged - one nominated person per patient to visit once per day.
- All support persons/chaperones are required to be screened and sign in/out of the building. Patients can have one support person with them to attend any appointment.
Health Services Status:
- A number of Outpatient Clinics will start to be held by our visiting Consultants.
- Day Rehabilitation remains closed at present.
- Our District Nurses, Occupational Therapists, Social Worker, Needs Assessor and Midwives will continue to provide you with their full range of services as they have done over recent times.
- General Practice – will continue to limit face to face appointments and offer telephone consultations; our evening clinics and Under 6 Walk In Clinic remain closed.
- Patients receiving Meals on Wheels will likely see the return of their regular volunteer drivers as the Red Cross return as the delivery service.
Payment of Accounts:
- Bill payments – Paywave is now available at reception, please pay before leaving;
- Please do not come on site to only pay an outstanding account, please pay online via Internet Banking to account 02 0912 0005728 000, using your chart number as a reference or through this secure link: https://sec.paymentexpress.com/pxaccess/pxpay/payform?userid=CluthaCommHealthCo
Remember, if you are unwell please do not come to the hospital – please phone the general practice and speak to one of the clinical team who are on hand to help you.
Keep up to date with the latest information from:
- Southern Health: https://www.southernhealth.nz/novel-coronavirus
- Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
Take a Tour of Clutha Health First
At Clutha Health First we are extremely proud of the facility we have in our community. Are you interested in taking a look at our faciltiy? Take a virtual tour here.
About Clutha Health First
Clutha Health First is a community owned integrated Hospital and Health Centre based in Balclutha, 60 minutes south of Dunedin in the South Island of New Zealand. The Clutha District with a population of 17,000 is served by Clutha Health First, the only acute hospital in Balclutha.
The Health Centre incorporates the Hospital as well as a large General Practice Group. We are located in the middle of town and a large Rest Home is located next door.
Within our facility there are 15 Inpatient beds which provide a wide variety of acute medical, stabilisation, resuscitation and rehabilitation services, together with a specialised palliative care/family room.
We also have a wide range of Community Services, an Outpatient Department and a primary Maternity Centre.
Emergency cases are handled via the General Practitioners with support of the hospital based Medical Officers. Specialists from Dunedin Hospital visit regularly, minimising the need for patients to travel to Dunedin for some services. In the outlying areas Lawrence, Milton, Owaka and Tapanui have resident doctors and medical centres which service their communities.
With approximately 100 staff in the Clutha Health First facility, we can offer a wide variety of roles within a friendly team environment.
Carparking at Clutha Health First
Clutha Health First provides access to public parking facilities at the main entrance of our facility for our patients and visitors.
We have a total of 17 car parks, two disabled parks and one 5 minute parking position. The latter is to be used for patient drop off. Occasionally the car park is full, in which case parking is available in the public car park located next to RD1 on Charlotte Street.
Parking at CHF is restricted for use by patients and clients visiting the centre.
To allow us to provide the best experience for our patients and visitors, we ask that once this visit is completed, cars should be relocated.
Clutha Health Incorporated and Clutha Health First are pleased to make available the combined Annual Report for the 2018/19 financial year.
Please click here to view; alternatively a hard copy is available for viewing at all Clutha District service centres and libraries.
9-11 Charlotte Street
Phone: 03 419 0500
Fax: 03 419 0501
Opening and Visiting Hours
Inpatient Ward Visiting:
2pm - 8pm daily. If you need to visit outside of these hours, please call 419 0550 prior to discuss this with the patients Nurse.
Maternity Ward Visiting:
2pm - 5pm daily. Partners and immediate family have no restriction on these visiting times.
General Practice Hours:
Doors open, and telephone appointments are taken from 8.30am Monday - Friday.
Consultations start from 9.00 am.
Evening clinics from 6.00pm - 9.00pm.
Urgent clinics from 9.00am - 6.00pm.
Outside of the hours above, patient access is through our triage service by phoning 419 0500.