- Changing Your Doctor
- Transferring Your Medical Files
- Making an Appointment
- Calling Clutha Health First General Practice
- What to do When the Practice is Closed
- Payment Options
- Accidents and Emergencies
- Health Information
- Patient Information Resources
Please feel free to contact our surgery on 03 419 0500 at any time for further information or clarification. We will be happy to help you.
Changing Your Doctor
Changing to a Doctor at Clutha Health First General Practice is easy. Your first step is to decide which Doctor you would like to see. For your convenience, a poster profiling our General Practioners is available by clicking here.
If you are still unsure about your options please call into reception at the practice and our reception staff can discuss your options with you.
Once you have decided on your Doctor, please contact our reception staff that can get your details off you and we can arrange your appointment that best suits you, or, you may print and complete a patient enrolment form and drop it into our practce, where our receptionist will check this and arrange the transfer of your medical files.
Transferring Your Medical Files
You will be asked if you would like your existing medical notes transferred from your old practice to Clutha Health First General Practice. You can either contact your previous practice yourself to organise this or we can do this for you. In order for us to do this we need you to complete and sign a form in order for your previous practice to release your medical file to us, it's that easy.
Your medical file is very important, and should be kept up to date. Most of the time, this happens for you by our staff maintaining them on your behalf, but if any of your particulars change you need to let us know as soon as possible.
Making an Appointment
Consultations with the Doctors and Nurses at Clutha Health First General Practice are made by appointment. You can make an appointment with your Doctor or Nurse by calling the practice on 419 0500 or by visiting in person. We are open from 9 am - 6 pm Monday to Friday.
When you call, give the receptionist your details and a time that is convenient for your appointment. Our staff will try their best to get an appointment time that suits you, but please be aware at times we are extremely busy and flexibility is needed at times.
Alternatively if you are aged 16 years and older and have your own unique email address you may sign up to our secure patient portal to have the ability to make non urgent, 15 minute routine appointments, request repeat prescriptions for long term medications and view your health information from any device with an internet connection. Further information on our patient portal, including how to sign up can be found here.
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Calling Clutha Health First General Practice
Clutha Health First General Practice have a number of phone lines coming into the practice therefore it is unusual for you to get a busy tone when calling. If all our telephonists are busy, you will be placed in a queue. Please do hold the line, we will answer your call as soon as possible. Likewise, if your call is a emergency, please hang up and dial for an Ambulance - 111.
What to do When the Practice is Closed
In the event that you need medical help outside our regular hours of practice, please call Clutha Health First General Practice on 419 0500. Your call will be diverted to HomeCare Medical who will triage your call and get you the help that you need. Of note Clutha Health First General Practice phone lines will automatically divert your calls should you try phoning us when we are closed. This means that you always have access to medical care - 24 hours a day, 365 days a year.
For your convenience we offer these payment methods:
Your health is more important than money and would be very concerned if any patient deferred to seek medical help due to the cost. While payment on the day of consultation is expected, other payment options can be arranged by speaking with the Practice Manager.
In the unlikely event that the condition cannot be managed by our staff at the practice, we will refer you on to specialist help in Dunedin.
Clutha Health First prides itself on being a teaching facility. At various times of the year, we host both medical students and nursing students from the University of Otago, Otago Polytechnic and Southern Institute of Technology. If your medical practitioner has a student working with them, you will be informed and asked for your consent for the student to be present during your consultation. You will always have the right to refuse, and you will not be judged because of this.
Under the provisions of the Health Information Privacy Code 1994, you have a right of access to health information about you collected and held by the health centre, and a right to request correction of that information. Any such request made under the provisions of the code should be made by completing a Access to Clinical Information Form and send to:
The Practice Manager, Clutha Health First General Practice, PO Box 46, Balclutha 9240.
This does not prevent you from informally asking your own Doctor about the health information in your file. Any complaints under the provisions of the code should also be made to the Privacy Officer
The following patient resources are available for viewing: