Complaints or Compliments
At some stage in your relationship with Clutha Health First, you may feel that you have a genuine reason to complain about the service that you did or did not receive, or the manner in which your particular problem was dealt with.
In the first instance, please direct your complaint, in writing, to our Chief Executive Officer, who will investigate your concerns. We treat all complaints seriously, with dignity and respect.
Please send your complaint to:
The Chief Executive Officer, Clutha Health First, P.O. Box 46, Balclutha 9240
Complete the form below. You can use this form to send us a patient complaint or send us your positive comments/experiences.
Alternatively you may contact the Nationwide Health and Disability Advocacy Service on 0800 555 050 – https://www.advocacy.org.nz/ or contact the Health and Disability Commissioner on 0800 11 22 33 – https://www.hdc.org.nz/
- Your complaint will be acknowledged to you within five working days of receipt.
- We will endeavour to investigate your complaint within 20 working days from the date of acknowledgement. You will be informed if this will take longer and the reason why this is necessary.
- Where extensive investigations are required, you will be kept informed in writing at agreed intervals until the matter is resolved.